Issue with new Cloud Server Deployments

Summary

Issue with new Cloud Server Deployments

This incident has been resolved.

• Started

  Apr 15, 2026 · 7:44 AM

• Resolved

  Apr 15, 2026 · 11:17 AM

• Duration

  3h 32m

• Severity

  Minor

• ◐

  Investigating

  Apr 15 · 7:44 AM UpCloud

  We are currently investigating reports of issues affecting the deployment of new Cloud Servers in our US-SJO1 data center. We sincerely apologize for the inconvenience and will share more information as soon as it becomes available.

• ◆

  Identified

  Apr 15 · 8:09 AM UpCloud

  We have identified the cause of the issue and applied a fix. While we are seeing signs of new Cloud Server deployment operations recovering, we are continuing to work on a permanent resolution to prevent a recurrence. If you have any questions or concerns regarding your services, please reach out to our support team via Live Chat or email support@upcloud.com

• ◉

  Monitoring

  Apr 15 · 9:00 AM UpCloud

  We have been monitoring the fix implemented earlier and all internal systems are performing as expected. All affected services have been fully restored. We will continue to monitor the situation until we can confirm the full resolution of the issue. If you continue to experience any persistent issues with your cloud services in the US-SJO1 region, please reach out to our support team immediately via Live Chat or email support@upcloud.com

• ✓

  Resolved

  Apr 15 · 11:17 AM UpCloud

  This incident has been resolved.