Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India

Summary

Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India

This incident has been resolved and the affected services have been restored.

• Started

  Jul 7, 2026 · 3:15 AM

• Resolved

  Jul 8, 2026 · 12:14 AM

• Duration

  20h 58m

• Severity

  Minor

• ◐

  Investigating

  Jul 7 · 3:15 AM Zoom

  We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

• ◆

  Identified

  Jul 7 · 3:53 AM Zoom

  We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. We are actively working with our carrier partner to resolve the issue. We will share updates as soon as they become available.

• ◆

  Identified

  Jul 7 · 4:57 AM Zoom

  We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.

• ◆

  Identified

  Jul 7 · 6:57 AM Zoom

  We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.

• ◆

  Identified

  Jul 7 · 8:56 AM Zoom

  We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.

• ◆

  Identified

  Jul 7 · 11:06 AM Zoom

  We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.

• ◆

  Identified

  Jul 7 · 2:06 PM Zoom

  We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.

• ◉

  Monitoring

  Jul 7 · 2:44 PM Zoom

  The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

• ✓

  Resolved

  Jul 8 · 12:14 AM Zoom

  This incident has been resolved and the affected services have been restored.