Card payment issues for Bank of New Zealand provider (3DS)

Summary

Card payment issues for Bank of New Zealand provider (3DS)

This issue has now been resolved.

• Started

  Jun 17, 2026 · 1:25 AM

• Resolved

  Jun 17, 2026 · 1:47 AM

• Duration

  21m

• Severity

  Minor

• ◐

  Investigating

  Jun 17 · 1:25 AM BigCommerce

  BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.

• ◆

  Identified

  Jun 17 · 1:42 AM BigCommerce

  The issue has been identified and a fix is being implemented.

• ✓

  Resolved

  Jun 17 · 1:47 AM BigCommerce

  This issue has now been resolved.