Connection issues with the Management and Preview APIs

Summary

Connection issues with the Management and Preview APIs

This issue is now resolved.

• Started

  Jun 18, 2026 · 4:11 PM

• Resolved

  Jun 18, 2026 · 8:58 PM

• Duration

  4h 46m

• Severity

  Minor

• ◐

  Investigating

  Jun 18 · 4:11 PM Contentful

  Some customers are receiving 500 error responses when accessing the Content Preview API. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue.

• ◐

  Investigating

  Jun 18 · 4:13 PM Contentful

  Some customers are receiving 500 error responses when accessing the Content Preview and Management APIs. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue

• ◆

  Identified

  Jun 18 · 5:14 PM Contentful

  We have identified the issue and are working to resolve it. The impact remains limited to specific points of presence in our CDN so the majority of customers should see no impact at all.

• ◆

  Identified

  Jun 18 · 7:24 PM Contentful

  The issue has been mitigated in one of our edge network PoPs, although a small number of customers continue to see errors. We are continuing to engage our third-party provider to resolve the issue completely.

• ◉

  Monitoring

  Jun 18 · 8:25 PM Contentful

  Error rates have returned to normal. We continue to monitor the situation.

• ✓

  Resolved

  Jun 18 · 8:58 PM Contentful

  This issue is now resolved.