Errors on requests to Contentful from Frankfurt (FRA) region

Summary

Errors on requests to Contentful from Frankfurt (FRA) region

We have taken action and error rates have returned to normal.

• Started

  Jul 3, 2026 · 9:32 AM

• Resolved

  Jul 3, 2026 · 5:26 PM

• Duration

  7h 53m

• Severity

  Minor

• ◆

  Identified

  Jul 3 · 9:32 AM Contentful

  We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Preview and the Contentful WebApp. We are working with our upstream CDN provider to mitigate the issue. Customers affected by this can temporarily workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).

• ◆

  Identified

  Jul 3 · 11:29 AM Contentful

  Error rates have dropped back down again to normal levels. We are continuing to monitor the situation.

• ✓

  Resolved

  Jul 3 · 5:26 PM Contentful

  We have taken action and error rates have returned to normal.