Errors on Contentful Content Management and Preview APIs.

Summary

Errors on Contentful Content Management and Preview APIs.

This issue has been resolved.

• Started

  Jul 2, 2026 · 7:53 AM

• Resolved

  Jul 2, 2026 · 2:27 PM

• Duration

  6h 34m

• Severity

  Minor

• ◐

  Investigating

  Jul 2 · 7:53 AM Contentful

  We are investigating an issues where some customers are seeing increased errors and latency when trying to access Contentful Management and Preview APIs (CMA and CPA) - this issue also affects the Contentful WebApp.

• ◐

  Investigating

  Jul 2 · 8:11 AM Contentful

  We are continuing to investigate this issue. Note: This is mostly affecting customer requests routed through the Frankfurt region.

• ◐

  Investigating

  Jul 2 · 9:53 AM Contentful

  We are continuing to work with one of our upstream CDN providers on resolving this issue.

• ◐

  Investigating

  Jul 2 · 10:32 AM Contentful

  We are continuing to work with our upstream CDN provider on mitigating this issue with traffic routing through the Frankfurt region. Some customers have been able workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).

• ◆

  Identified

  Jul 2 · 11:19 AM Contentful

  Traffic has been routed away from the affected POP (FRA) and error rates have dropped as a result.

• ◉

  Monitoring

  Jul 2 · 12:21 PM Contentful

  Routing traffic away from the affected POP (FRA) has been effective in mitigating this issue. We are continuing to monitor the situation.

• ✓

  Resolved

  Jul 2 · 2:27 PM Contentful

  This issue has been resolved.