Stale entries on Content Delivery API

Minor · Started Sep 3, 2026 · 7:45 AM

Duration

5h 40m
Severity

Minor
Detection lead

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User reports

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Summary

Stale entries on Content Delivery API

We identified the source of the issue which caused some items which were purged to get stuck in cache. We have complete a full cache purge in the EU and the issue is now resolved.

Started

Sep 3, 2026 · 7:45 AM
Resolved

Sep 3, 2026 · 1:25 PM
Duration

5h 40m
Severity

Minor

Event timeline

How this incident unfolded

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Investigating
Sep 3 · 7:45 AM Contentful

Some customers in the EU data residency region are receiving stale entries from Content Delivery API. We are investigating.
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Investigating
Sep 3 · 9:23 AM Contentful

We are continuing to investigate this issue impacting a subset of customers in the EU.
✓

Resolved
Sep 3 · 1:25 PM Contentful

We identified the source of the issue which caused some items which were purged to get stuck in cache. We have complete a full cache purge in the EU and the issue is now resolved.