Emerging Service Issue - Cloud Manager

Summary

Emerging Service Issue - Cloud Manager

On July 9, 2026, at 15:43 UTC, customers were unable to login to [cloud.linode.com](http://cloud.linode.com) using username and password. Customers were getting "wrong password" error message.  Investigation revealed that the issue was due to an internal certificate issue. To mitigate the impact, we fixed the certificate issue on the impacted servers at 17:24 UTC on July 9, 2026. After monitoring our systems for some time, we confirmed the issue was fully resolved. Akamai will deploy a permanent fix to prevent a recurrence of the issue.

• Started

  Jul 9, 2026 · 4:57 PM

• Resolved

  Jul 9, 2026 · 6:21 PM

• Duration

  1h 23m

• Severity

  None

• ◐

  Investigating

  Jul 9 · 4:57 PM Linode

  Our team is investigating an emerging service issue affecting Cloud Manager logins. We will share additional updates as we have more information.

• ◐

  Investigating

  Jul 9 · 5:24 PM Linode

  We are continuing to investigate this issue. We will provide an update within the next 30 minutes.

• ◉

  Monitoring

  Jul 9 · 5:49 PM Linode

  At this time we have been able to correct the issue affecting the Cloud Manager logins. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and unable to <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a>, please call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com.

• ✓

  Resolved

  Jul 9 · 6:21 PM Linode

  We haven't observed any additional issues with the Cloud Manager logins and will now consider this incident resolved. If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com for assistance.

• ✓

  Postmortem

  Jul 10 · 12:30 PM Linode

  On July 9, 2026, at 15:43 UTC, customers were unable to login to [cloud.linode.com](http://cloud.linode.com) using username and password. Customers were getting "wrong password" error message.  Investigation revealed that the issue was due to an internal certificate issue. To mitigate the impact, we fixed the certificate issue on the impacted servers at 17:24 UTC on July 9, 2026. After monitoring our systems for some time, we confirmed the issue was fully resolved. Akamai will deploy a permanent fix to prevent a recurrence of the issue.