Performance degradation of our services

Summary

Performance degradation of our services

The issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that all affected resources have been fully restored. Our platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure were experiencing problems, we continued to serve traffic and deliver the service without a full outage. Thank you for your patience and understanding while we coordinated our efforts with cloud provider’s engineers to address the issue.

• Started

  Jan 20, 2026 · 4:24 PM

• Resolved

  Jan 20, 2026 · 8:36 PM

• Duration

  4h 12m

• Severity

  Minor

• ◐

  Investigating

  Jan 20 · 4:24 PM LiveChat

  We noticed a performance degradation in our services related to issues with our cloud provider. We're currently investigating this issue.

• ◆

  Identified

  Jan 20 · 4:43 PM LiveChat

  We identified the cause of this issue and are actively working on a fix.

• ◆

  Identified

  Jan 20 · 5:01 PM LiveChat

  We’re continuing to work on a fix. More updates will be shared soon.

• ◆

  Identified

  Jan 20 · 5:22 PM LiveChat

  We are actively working to fully restore normal service performance. Thank you for your patience.

• ◆

  Identified

  Jan 20 · 5:43 PM LiveChat

  We’re still working on the fix and continuing to monitor system stability. The issue is not spreading, but parts of the infrastructure are still experiencing degraded performance. Further updates to follow.

• ◆

  Identified

  Jan 20 · 6:04 PM LiveChat

  We’re making progress and are currently rolling out a fix. We’ll continue monitoring closely and share further updates as they become available.

• ◆

  Identified

  Jan 20 · 6:32 PM LiveChat

  We’re continuing to roll out a fix and are seeing services recover. Work is still ongoing; we’ll share another update shortly.

• ◆

  Identified

  Jan 20 · 6:52 PM LiveChat

  We’re continuing to roll out the fix and closely monitoring service health. We’ll provide another update soon.

• ◆

  Identified

  Jan 20 · 7:22 PM LiveChat

  **Brief status update and additional context on the ongoing incident** This incident is related to an issue within our cloud provider’s infrastructure. We’re actively coordinating with their engineering teams since the beginning of the incident and staying in continuous contact as they work through mitigation and recovery steps. Our platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure are experiencing problems, we are continuing to serve traffic and deliver the service without a full outage. That said, customers may still experience intermittent degraded performance (for example, increased latency or occasional timeouts) while remediation is in progress. We’re monitoring service health closely and will provide further updates as we have more information from the cloud provider, but no later than one hour from now.

• ◉

  Monitoring

  Jan 20 · 8:12 PM LiveChat

  The issue within our cloud provider’s infrastructure has been mitigated, and all affected resources have been fully restored. Our platform continues to operate normally, and we are no longer observing the previously reported degraded performance. We are actively and continuously monitoring our internal services to ensure everything is functioning as expected and to confirm sustained stability. We will provide further updates within an hour

• ✓

  Resolved

  Jan 20 · 8:36 PM LiveChat

  The issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that all affected resources have been fully restored. Our platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure were experiencing problems, we continued to serve traffic and deliver the service without a full outage. Thank you for your patience and understanding while we coordinated our efforts with cloud provider’s engineers to address the issue.