MongoDB Atlas Status · History · Incident #5091

RESOLVED

AWS cluster backup and restore operations are failing

Minor · Started Jul 2, 2026 · 10:45 AM

Duration

23m
Severity

Minor
Detection lead

—
User reports

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Summary

AWS cluster backup and restore operations are failing

This incident has been resolved. AWS clusters should no longer encounter errors during backup and restore.

Started

Jul 2, 2026 · 10:45 AM
Resolved

Jul 2, 2026 · 11:09 AM
Duration

23m
Severity

None

Event timeline

How this incident unfolded

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Investigating
Jul 2 · 10:45 AM MongoDB Atlas

We are currently investigating the issue where AWS cluster backup and restores are failing. This includes exports and manual downloads as well as restoring to another cluster. We are also investigation potential impact to other operations on AWS clusters such as modifying instance size.
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Monitoring
Jul 2 · 10:50 AM MongoDB Atlas

A fix has been implemented and we are monitoring the results.
✓

Resolved
Jul 2 · 11:09 AM MongoDB Atlas

This incident has been resolved. AWS clusters should no longer encounter errors during backup and restore.

Pattern

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