[GRA11][Network] - Load Balancer incident notification

Summary

[GRA11][Network] - Load Balancer incident notification

We are pleased to inform you that the incident affecting our Load Balancer offering has been resolved. <b>Start time :</b> 27/07/2026 07:41 UTC <b>End time :</b> 28/07/2026 14:45 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

• Started

  Jul 27, 2026 · 12:52 PM

• Resolved

  Jul 28, 2026 · 3:15 PM

• Duration

  1d 2h 22m

• Severity

  Major

• ◆

  Identified

  Jul 27 · 12:52 PM OVHcloud

  We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Load Balancer offer in the specific GRA11 region. Here are some supplementary details : <b>Start time :</b> 27/07/2026 07:41 UTC <b>Impacted Service(s) :</b> Creation of Public Cloud instances on GRA11 LoadBalancer is temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to create new Public Cloud instances on LoadBalancer. <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

• ◆

  Identified

  Jul 28 · 11:25 AM OVHcloud

  We have new information regarding the incident that affected your service(s). Please find below an update on the situation: <b>Update : </b> Our teams are currently working on a fix to resolve the issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

• ◆

  Identified

  Jul 28 · 12:13 PM OVHcloud

  We have new information regarding the incident that affected your service(s). Please find below an update on the situation: <b>Update : </b> The majority of customers are no longer impacted by the incident. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

• ✓

  Resolved

  Jul 28 · 3:15 PM OVHcloud

  We are pleased to inform you that the incident affecting our Load Balancer offering has been resolved. <b>Start time :</b> 27/07/2026 07:41 UTC <b>End time :</b> 28/07/2026 14:45 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.