Intermittent Dashboard Performance Issues

Summary

Intermittent Dashboard Performance Issues

This incident has been resolved.

• Started

  May 25, 2026 · 8:53 AM

• Resolved

  May 25, 2026 · 1:39 PM

• Duration

  4h 45m

• Severity

  Minor

• ◐

  Investigating

  May 25 · 8:53 AM Pantheon

  We are currently experiencing an issue causing slow loading times and intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected. Our Engineering team is actively working to isolate the root cause and restore normal performance. We appreciate your patience as we resolve this deployment blocker. If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inaccessible, please contact us directly at helpdesk@pantheon.io.

• ◐

  Investigating

  May 25 · 9:38 AM Pantheon

  We are continuing to investigate the root cause of the Dashboard performance issues. Users may continue to experience slow loading times or temporary timeouts. Live sites are unaffected. We are actively working on a fix to restore normal operations. If you need immediate assistance and are unable to access support through the dashboard, please contact us at helpdesk@pantheon.io.

• ◐

  Investigating

  May 25 · 10:24 AM Pantheon

  We are continuing to investigate this issue.

• ◐

  Investigating

  May 25 · 11:45 AM Pantheon

  We are continuing to work on the Dashboard performance issues. The dashboard is operating normally. We are continuing to investigate the root cause. All live sites remain unaffected. Our next update will be provided within the hour, or sooner as information becomes available. If you require urgent assistance, please contact helpdesk@pantheon.io.

• ◉

  Monitoring

  May 25 · 12:51 PM Pantheon

  A fix has been deployed, and the Dashboard is now running normally with stable loading times. Our Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update once the resolution is verified. If you continue to experience any performance degradation, please contact us directly at helpdesk@pantheon.io.

• ✓

  Resolved

  May 25 · 1:39 PM Pantheon

  This incident has been resolved.