Elevated Platform Errors

Summary

Elevated Platform Errors

We’ve published a [post-mortem on the July 16 service disruption](https://workos.com/blog/service-disruption-on-july-16-2026) to our blog, detailing what happened and how we’re strengthening the resiliency of WorkOS products.

• Started

  Jul 16, 2026 · 4:26 AM

• Resolved

  Jul 16, 2026 · 6:44 AM

• Duration

  2h 17m

• Severity

  Major

• ◐

  Investigating

  Jul 16 · 4:26 AM WorkOS

  We are seeing elevated error rates across our platform. Our team is investigating. We will share an update as soon as possible.

• ◐

  Investigating

  Jul 16 · 5:25 AM WorkOS

  We continue to investigate elevated error rates across our platform. We will share an update as soon as possible.

• ◐

  Investigating

  Jul 16 · 5:58 AM WorkOS

  We continue to investigate elevated error rates across our platform.

• ◆

  Identified

  Jul 16 · 6:11 AM WorkOS

  We've identified the cause of the elevated platform errors. We've implemented a fix and are seeing error rates decrease.

• ◉

  Monitoring

  Jul 16 · 6:30 AM WorkOS

  We have deployed the fix and we are now monitoring our systems to ensure the issue is resolved.

• ✓

  Resolved

  Jul 16 · 6:44 AM WorkOS

  This incident is resolved. We experienced elevated error rates and latencies between 8am and 10:10am UTC. We will deliver a full postmortem as soon as possible.

• ✓

  Postmortem

  Jul 17 · 7:51 PM WorkOS

  We’ve published a [post-mortem on the July 16 service disruption](https://workos.com/blog/service-disruption-on-july-16-2026) to our blog, detailing what happened and how we’re strengthening the resiliency of WorkOS products.