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BigCommerce Status · History · Incident #4338

RESOLVED

Temporary Issues with Product Filters for Subset of Stores

Minor · Started Jun 5, 2026 · 8:30 AM

  • Duration

    < 1m

  • Severity

    Minor

  • Detection lead

    —

  • User reports

    —

Summary

Temporary Issues with Product Filters for Subset of Stores

Between 2:37p-3:25p UTC a subset of stores may have experienced errors, delays, or missing options when using product filters and category navigation. Commerce Engineers deployed a fix and all storefront navigation and filtering systems were fully operational as of 3:25p UTC. We will continue to monitor system stability closely.

  • Started

    Jun 5, 2026 · 8:30 AM

  • Resolved

    Jun 5, 2026 · 8:30 AM

  • Duration

    < 1m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • ✓

    Resolved

    Jun 5 · 10:48 AM BigCommerce

    Between 2:37p-3:25p UTC a subset of stores may have experienced errors, delays, or missing options when using product filters and category navigation. Commerce Engineers deployed a fix and all storefront navigation and filtering systems were fully operational as of 3:25p UTC. We will continue to monitor system stability closely.

Pattern

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