BigCommerce Status · History · Incident #4906

RESOLVED

Search issues for some merchants using custom search integrations such as Klevu

Minor · Started Jun 24, 2026 · 2:50 PM

Duration

1h 8m
Severity

Minor
Detection lead

—
User reports

—

Summary

Search issues for some merchants using custom search integrations such as Klevu

This incident has been resolved.

Started

Jun 24, 2026 · 2:50 PM
Resolved

Jun 24, 2026 · 3:58 PM
Duration

1h 8m
Severity

Minor

Event timeline

How this incident unfolded

◆

Identified
Jun 24 · 2:50 PM BigCommerce

Commerce Engineers have identified an issue impacting a small subset of merchants using custom search integrations like Klevu.
✓

Resolved
Jun 24 · 3:58 PM BigCommerce

This incident has been resolved.

Pattern

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