Issue impacting checkout on a subset of stores

Summary

Issue impacting checkout on a subset of stores

This incident has been resolved.

• Started

  Jul 9, 2026 · 5:54 PM

• Resolved

  Jul 9, 2026 · 10:30 PM

• Duration

  4h 35m

• Severity

  Minor

• ◐

  Investigating

  Jul 9 · 5:54 PM BigCommerce

  Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.

• ◐

  Investigating

  Jul 9 · 5:56 PM BigCommerce

  We are continuing to investigate this issue.

• ◆

  Identified

  Jul 9 · 8:14 PM BigCommerce

  Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.

• ◉

  Monitoring

  Jul 9 · 9:51 PM BigCommerce

  A fix has been implemented and we are monitoring the result.

• ✓

  Resolved

  Jul 9 · 10:30 PM BigCommerce

  This incident has been resolved.