BigCommerce Status · History · Incident #5756

RESOLVED

Intermittent Availability Issues

Minor · Started Jul 21, 2026 · 3:20 PM

Duration

2h 49m
Severity

Minor
Detection lead

—
User reports

—

Summary

Intermittent Availability Issues

Commerce Engineers identified and fixed the root cause of the intermittent errors affecting the control panel. This incident has been resolved.

Started

Jul 21, 2026 · 3:20 PM
Resolved

Jul 21, 2026 · 6:09 PM
Duration

2h 49m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Jul 21 · 3:20 PM BigCommerce

Commerce Engineers are currently investigating an issue causing intermittent errors in PageBuilder and some other aspects of the control panel. Storefronts and the checkout experience are not affected.
✓

Resolved
Jul 21 · 6:09 PM BigCommerce

Commerce Engineers identified and fixed the root cause of the intermittent errors affecting the control panel. This incident has been resolved.

Pattern

Other recent incidents

Browse full incident history →

Get alerted before the next BigCommerce outage.

Pulsetic catches degradations minutes before vendors acknowledge them.

Start monitoring free