Stalled catalog import/export

Summary

Stalled catalog import/export

Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.

• Started

  Jul 23, 2026 · 6:02 PM

• Resolved

  Jul 24, 2026 · 5:32 AM

• Duration

  11h 30m

• Severity

  Minor

• ◐

  Investigating

  Jul 23 · 6:02 PM BigCommerce

  Investigating - Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.

• ◉

  Monitoring

  Jul 23 · 6:57 PM BigCommerce

  Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved.

• ✓

  Resolved

  Jul 24 · 5:32 AM BigCommerce

  Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.