B2B Ninja Quote emails are failing to send

Summary

B2B Ninja Quote emails are failing to send

The email issue affecting B2B Ninja is resolved and quotes are sending normally again. Quotes sent during the outage (June 29, 2026, 10:00 PM UTC – July 1, 2026, 6:00 AM UTC) may not have gone out. They appear in the dashboard, but the customer may see them stuck as "pending" on the storefront. To fix an affected quote: open it, click Edit, then click Send Quote. This re-sends the email and restores the customer's view. Quotes already showing as sent need no action. We apologize for the disruption. If a quote still looks wrong after re-sending, contact support.

• Started

  Jun 29, 2026 · 5:00 AM

• Resolved

  Jul 1, 2026 · 11:00 AM

• Duration

  2d 6h

• Severity

  Minor

• ◐

  Investigating

  Jun 30 · 9:52 AM BigCommerce

  We are currently investigating this issue.

• ◆

  Identified

  Jun 30 · 11:11 AM BigCommerce

  The issue has been identified and a fix is being implemented.

• ◆

  Identified

  Jun 30 · 12:50 PM BigCommerce

  We are continuing to work on a fix for this issue.

• ◆

  Identified

  Jun 30 · 1:24 PM BigCommerce

  We've escalated the issue to our third party email service. We're working with them to get this resolved.

• ◆

  Identified

  Jun 30 · 5:59 PM BigCommerce

  We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing.

• ◆

  Identified

  Jun 30 · 8:36 PM BigCommerce

  The issue is still under active escalation with the third-party email service provider. We continue to work closely with their team and will share updates as they become available.

• ◆

  Identified

  Jul 1 · 2:15 AM BigCommerce

  The issue remains under active escalation with the third-party email provider. We're working with their team and will provide updates as soon as they are available.

• ◉

  Monitoring

  Jul 1 · 8:12 AM BigCommerce

  The issue has been identified and resolved by the third party email service and functionality is restored. We're working on re-triggering the emails that were not sent during this outage.

• ✓

  Resolved

  Jul 1 · 11:00 AM BigCommerce

  The email issue affecting B2B Ninja is resolved and quotes are sending normally again. Quotes sent during the outage (June 29, 2026, 10:00 PM UTC – July 1, 2026, 6:00 AM UTC) may not have gone out. They appear in the dashboard, but the customer may see them stuck as "pending" on the storefront. To fix an affected quote: open it, click Edit, then click Send Quote. This re-sends the email and restores the customer's view. Quotes already showing as sent need no action. We apologize for the disruption. If a quote still looks wrong after re-sending, contact support.