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BigCommerce Status · History · Incident #5123

RESOLVED

Elevated error rate on Storefront for a subset of US stores

Minor · Started Jul 2, 2026 · 10:14 PM

  • Duration

    < 1m

  • Severity

    Minor

  • Detection lead

    —

  • User reports

    —

Summary

Elevated error rate on Storefront for a subset of US stores

Commerce engineers were alerted into increased error rate for subset of stores in US from 2:00 AM UTC to 3:08 AM UTC. The issue has now been resolved.

  • Started

    Jul 2, 2026 · 10:14 PM

  • Resolved

    Jul 2, 2026 · 10:14 PM

  • Duration

    < 1m

  • Severity

    None

Event timeline

How this incident unfolded

  • ✓

    Resolved

    Jul 2 · 10:17 PM BigCommerce

    Commerce engineers were alerted into increased error rate for subset of stores in US from 2:00 AM UTC to 3:08 AM UTC. The issue has now been resolved.

Pattern

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