Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)

Summary

Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

• Started

  Jul 7, 2026 · 3:31 PM

• Resolved

  Jul 7, 2026 · 4:48 PM

• Duration

  1h 16m

• Severity

  Minor

• ◆

  Identified

  Jul 7 · 3:31 PM DocuSign

  A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.

• ✓

  Resolved

  Jul 7 · 4:48 PM DocuSign

  The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.