Customers may experience errors loading PowerForms to sign envelopes (Incident 5417)

Summary

Customers may experience errors loading PowerForms to sign envelopes (Incident 5417)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-17 03:55 PM UTC until 2026-07-17 05:57 PM UTC.

• Started

  Jul 17, 2026 · 5:33 PM

• Resolved

  Jul 17, 2026 · 5:54 PM

• Duration

  20m

• Severity

  Minor

• ◐

  Investigating

  Jul 17 · 5:33 PM DocuSign

  We are actively investigating this issue.

• ◆

  Identified

  Jul 17 · 5:46 PM DocuSign

  We have identified the issue and a fix is being implemented.

• ✓

  Resolved

  Jul 17 · 5:54 PM DocuSign

  The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-17 03:55 PM UTC until 2026-07-17 05:57 PM UTC.