Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409)

Summary

Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

• Started

  Jul 23, 2026 · 8:59 PM

• Resolved

  Jul 23, 2026 · 10:30 PM

• Duration

  1h 31m

• Severity

  Minor

• ◐

  Investigating

  Jul 23 · 8:59 PM DocuSign

  We are actively investigating this issue.

• ◐

  Investigating

  Jul 23 · 9:07 PM DocuSign

  We are continuing to investigate this issue.

• ◐

  Investigating

  Jul 23 · 9:45 PM DocuSign

  AU and JP are stable at present. Teams are continuing to investigate the issue.

• ✓

  Resolved

  Jul 23 · 10:30 PM DocuSign

  The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.