Errors accessing the sending web application (Incident 5334)

Summary

Errors accessing the sending web application (Incident 5334)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

• Started

  Jul 7, 2026 · 8:55 PM

• Resolved

  Jul 9, 2026 · 5:22 PM

• Duration

  1d 20h 26m

• Severity

  Minor

• ◐

  Investigating

  Jul 7 · 8:55 PM DocuSign

  A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.

• ◐

  Investigating

  Jul 7 · 9:37 PM DocuSign

  We are continuing to investigate this issue.

• ◐

  Investigating

  Jul 7 · 10:01 PM DocuSign

  We continue to investigate the issue and additional resources have been engaged.

• ◐

  Investigating

  Jul 7 · 10:26 PM DocuSign

  We continue to investigate the issue and additional resources have been engaged.

• ◐

  Investigating

  Jul 7 · 11:54 PM DocuSign

  We continue to investigate and have engaged external vendor resources

• ◐

  Investigating

  Jul 8 · 12:10 AM DocuSign

  We are continuing to investigate the web cache issue. A small subset of customers may see an error when accessing the send web application page. Completely emptying the browser cache and trying again is a viable fix. Updates will be posted when there is a significant update.

• ◐

  Investigating

  Jul 8 · 3:39 AM DocuSign

  We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance. An update will be provided when a significant update is available.

• ◐

  Investigating

  Jul 8 · 3:50 PM DocuSign

  We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance. An update will be provided when a significant update is available.

• ✓

  Resolved

  Jul 9 · 5:22 PM DocuSign

  The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.