DocuSign Status · History · Incident #5486

RESOLVED

Some customers may not able to open any CLM documents (Incident 5375)

Minor · Started Jul 13, 2026 · 7:55 PM

Duration

23m
Severity

Minor
Detection lead

—
User reports

—

Summary

Some customers may not able to open any CLM documents (Incident 5375)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Started

Jul 13, 2026 · 7:55 PM
Resolved

Jul 13, 2026 · 8:19 PM
Duration

23m
Severity

Minor

Event timeline

How this incident unfolded

◆

Identified
Jul 13 · 7:55 PM DocuSign

We have identified the issue and a fix is being implemented.
✓

Resolved
Jul 13 · 8:19 PM DocuSign

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Pattern

Other recent incidents

Browse full incident history →

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