Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)

Summary

Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

• Started

  Jul 14, 2026 · 5:09 PM

• Resolved

  Jul 14, 2026 · 7:08 PM

• Duration

  1h 59m

• Severity

  Minor

• ◐

  Investigating

  Jul 14 · 5:09 PM DocuSign

  LexisNexis has been made aware of the issue and are currently investigating.

• ◐

  Investigating

  Jul 14 · 5:44 PM DocuSign

  LexisNexis is continuing to investigate the issue.

• ◐

  Investigating

  Jul 14 · 6:39 PM DocuSign

  LexisNexis is continuing to investigate the issue.

• ◉

  Monitoring

  Jul 14 · 7:05 PM DocuSign

  LexisNexis has reported resolving the issue. We are continuing to monitor.

• ✓

  Resolved

  Jul 14 · 7:08 PM DocuSign

  The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.