Docs and AI Answers Issues

Summary

Docs and AI Answers Issues

Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!

• Started

  May 6, 2026 · 12:53 PM

• Resolved

  May 6, 2026 · 2:40 PM

• Duration

  1h 47m

• Severity

  Minor

• ◐

  Investigating

  May 6 · 12:53 PM Help Scout

  We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.

• ◉

  Monitoring

  May 6 · 1:02 PM Help Scout

  Our engineering team has released a fix, and Docs Sites and AI Answers are now loading again. Our team is monitoring this at the moment, and we will update again once we're sure everything is resolved.

• ✓

  Resolved

  May 6 · 2:40 PM Help Scout

  Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!