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Help Scout Status · History · Incident #5330

RESOLVED

Connection Issues

Minor · Started Apr 27, 2026 · 8:43 AM

  • Duration

    10m

  • Severity

    Minor

  • Detection lead

    —

  • User reports

    —

Summary

Connection Issues

Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.

  • Started

    Apr 27, 2026 · 8:43 AM

  • Resolved

    Apr 27, 2026 · 8:54 AM

  • Duration

    10m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • ◐

    Investigating

    Apr 27 · 8:43 AM Help Scout

    We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.

  • ✓

    Resolved

    Apr 27 · 8:54 AM Help Scout

    Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.

Pattern

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