AI Feature Issue

Summary

AI Feature Issue

Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!

• Started

  Apr 21, 2026 · 3:50 PM

• Resolved

  Apr 21, 2026 · 6:01 PM

• Duration

  2h 10m

• Severity

  None

• ◐

  Investigating

  Apr 21 · 3:50 PM Help Scout

  We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.

• ◉

  Monitoring

  Apr 21 · 4:22 PM Help Scout

  Our team has pushed a fix for this issue and we're monitoring the situation for now. We're hopeful that we can get things back to normal soon!

• ◉

  Monitoring

  Apr 21 · 5:29 PM Help Scout

  Our AI features should all be functional again! We'll continue to monitor things for a bit longer just to make sure all is well before closing this one out.

• ✓

  Resolved

  Apr 21 · 6:01 PM Help Scout

  Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!