Help Scout Status · History · Incident #5332

RESOLVED

Connection Issues

Critical · Started Apr 20, 2026 · 10:52 AM

Duration

11m
Severity

Critical
Detection lead

—
User reports

—

Summary

Connection Issues

The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!

Started

Apr 20, 2026 · 10:52 AM
Resolved

Apr 20, 2026 · 11:04 AM
Duration

11m
Severity

Critical

Event timeline

How this incident unfolded

◆

Identified
Apr 20 · 10:52 AM Help Scout

Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.
✓

Resolved
Apr 20 · 11:04 AM Help Scout

The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!

Pattern

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