Survey changes are not saving correctly

Summary

Survey changes are not saving correctly

We’ve validated the deployed fix has worked, and we’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new Thanks!

• Started

  Apr 8, 2025 · 3:26 PM

• Resolved

  Apr 8, 2025 · 4:56 PM

• Duration

  1h 29m

• Severity

  None

• ◐

  Investigating

  Apr 8 · 3:26 PM Hotjar

  We’ve declared an incident to investigate reports of Surveys not activating/deactivating, and other changes to the Survey settings not being reflected on customer websites. We’ve formed an incident response team and they’re investigating this together. We’ll post further updates to this incident report when we have them, but in the meantime, we’re sorry for the trouble. Thanks a lot for bearing with us!

• ◆

  Identified

  Apr 8 · 3:27 PM Hotjar

  We’ve identified the root cause of the incident. We’re working on developing a fix and hope to share more news soon. We’ll post another update to this page once we’ve deployed the fix, and we move on to monitoring it to check it’s resolved the fault. Thanks for bearing with us.

• ✓

  Resolved

  Apr 8 · 4:56 PM Hotjar

  We’ve validated the deployed fix has worked, and we’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new Thanks!