[GRA][AI & Machine Learning] - AI payload incident notification

Summary

[GRA][AI & Machine Learning] - AI payload incident notification

We are pleased to inform you that the incident affecting our AI payload offering has been resolved. <b>Start time :</b> 07/07/2026 11:45 UTC <b>End time :</b> 07/07/2026 11:56 UTC <b>Root Cause :</b> This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

• Started

  Jul 7, 2026 · 12:31 PM

• Resolved

  Jul 7, 2026 · 3:10 PM

• Duration

  2h 39m

• Severity

  Major

• ◉

  Monitoring

  Jul 7 · 12:31 PM OVHcloud

  Service has been fully restored since 07/07/2026 11:56 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 07/07/2026 11:45 UTC <b>Impacted Service(s) :</b> Creation of AI payloads was temporarily unavailable in GRA region. <b>Customers Impact :</b> Customers were temporarily unable to create AI payloads. We apologize for any inconvenience caused and appreciate your understanding.

• ✓

  Resolved

  Jul 7 · 3:10 PM OVHcloud

  We are pleased to inform you that the incident affecting our AI payload offering has been resolved. <b>Start time :</b> 07/07/2026 11:45 UTC <b>End time :</b> 07/07/2026 11:56 UTC <b>Root Cause :</b> This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.