Service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.

Summary

Service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.

This incident has been resolved and the affected services have been restored.

• Started

  Aug 5, 2026 · 7:53 AM

• Resolved

  Aug 5, 2026 · 8:52 AM

• Duration

  59m

• Severity

  Minor

• ◐

  Investigating

  Aug 5 · 7:53 AM Zoom

  We are currently investigating a service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. Our team is actively working on the resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Aug 5 · 8:15 AM Zoom

  We have successfully identified the root cause affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◉

  Monitoring

  Aug 5 · 8:41 AM Zoom

  The issue affecting Contact Center Analytics Dashboard for Voice Engagements in US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

• ✓

  Resolved

  Aug 5 · 8:52 AM Zoom

  This incident has been resolved and the affected services have been restored.