Video Delivery Failures on Basic DRM enabled Libraries

Summary

Video Delivery Failures on Basic DRM enabled Libraries

We have identified a process on a single server causing Basic DRM transformation failures, and was the cause of intermittent video freezes/500s. This has been rectified by the Engineering team.

• Started

  Jul 23, 2026 · 8:33 AM

• Resolved

  Jul 23, 2026 · 9:02 AM

• Duration

  28m

• Severity

  Minor

• ◐

  Investigating

  Jul 23 · 8:33 AM Bunny.net

  We are currently investigating intermittent playback failures on Stream libraries, specifically with Basic DRM enabled. This does not impact existing underlying storage, or other video library types (Enterprise DRM or non DRM).

• ✓

  Resolved

  Jul 23 · 9:02 AM Bunny.net

  We have identified a process on a single server causing Basic DRM transformation failures, and was the cause of intermittent video freezes/500s. This has been rectified by the Engineering team.