ChatGPT Status · History · Incident #7120

RESOLVED

Delays in customer support responses

Minor · Started Sep 10, 2026 · 7:53 PM

Duration

1h 55m
Severity

Minor
Detection lead

—
User reports

Peak 2/hr

Summary

Delays in customer support responses

All impacted services have now fully recovered.

Started

Sep 10, 2026 · 7:53 PM
Resolved

Sep 10, 2026 · 9:48 PM
Duration

1h 55m
Severity

None

Event timeline

How this incident unfolded

◐

Investigating
Sep 10 · 7:53 PM ChatGPT

We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
◐

Investigating
Sep 10 · 8:45 PM ChatGPT

We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.
◆

Identified
Sep 10 · 8:54 PM ChatGPT

We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.
◉

Monitoring
Sep 10 · 9:20 PM ChatGPT

We have applied the mitigation and are monitoring the recovery.
✓

Resolved
Sep 10 · 9:48 PM ChatGPT

All impacted services have now fully recovered.

User reports · incident window

Report volume over time

Hourly report count. Red bars mark the incident window.

Peak: 2 reports/hr

← Before incident After →

Pattern

Other recent incidents

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