Elastic Cloud - Email MFA Delivery Delays (Gmail)

Summary

Elastic Cloud - Email MFA Delivery Delays (Gmail)

Delivery delays have been resolved, MFA email delivery is fully functional for all customers.

• Started

  Jul 21, 2026 · 9:36 AM

• Resolved

  Jul 23, 2026 · 4:37 PM

• Duration

  2d 7h

• Severity

  Major

• ◐

  Investigating

  Jul 21 · 9:36 AM Elastic

  We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code. Available Workarounds: - Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn). - Authenticate using the "Log in with Google" social login button. Note: API Key access to your projects and deployments remains fully operational. We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.

• ◐

  Investigating

  Jul 21 · 10:56 AM Elastic

  Update: This incident is still ongoing and we are continuing to investigate. We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code. Available Workarounds: - Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn). - Authenticate using the "Log in with Google" social login button. Note: API Key access to your projects and deployments remains fully operational. We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.

• ◐

  Investigating

  Jul 21 · 2:25 PM Elastic

  Update: This incident is still ongoing and we are continuing to investigate.

• ◉

  Monitoring

  Jul 21 · 11:10 PM Elastic

  Delivery delays have been mitigated. We will continue to monitor to ensure delivery remains stable.

• ✓

  Resolved

  Jul 23 · 4:37 PM Elastic

  Delivery delays have been resolved, MFA email delivery is fully functional for all customers.