Metering issue with Elastic Cloud Hosted Deployments

Summary

Metering issue with Elastic Cloud Hosted Deployments

All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.

• Started

  Jul 21, 2026 · 2:24 PM

• Resolved

  Jul 22, 2026 · 11:14 PM

• Duration

  1d 8h 50m

• Severity

  Major

• ◐

  Investigating

  Jul 21 · 2:24 PM Elastic

  We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers. We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.

• ◐

  Investigating

  Jul 21 · 11:15 PM Elastic

  We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary. We'll provide another update when new information is available.

• ◐

  Investigating

  Jul 22 · 10:49 AM Elastic

  We are still investigating the metering issue impacting a small number of customers. We'll provide a further update when new information is available.

• ✓

  Resolved

  Jul 22 · 11:14 PM Elastic

  All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.