Incident with Copilot

Summary

Incident with Copilot

On 2026-08-03, between 06:52 and 11:25 UTC, some GitHub Copilot users experienced errors when using chat and agent features. Requests to list the available models failed, and because every chat or agent interaction begins by retrieving the list of models, affected users saw their requests fail. On average about 3% of these model-listing requests failed during the incident (roughly 97% succeeded), but failures were significantly higher during peak-traffic periods, at times approaching 100% for the affected internal lookups. Approximately 4,066 users were affected in a single 60-minute window, concentrated among IDE-based clients. The underlying AI models themselves remained healthy throughout.<br /><br />The incident was caused by an increase in how often clients requested the model list, which pushed an internal user-authorization lookup past a rate limit; the rate-limited responses were surfaced to users as errors. We mitigated the impact by increasing how long Copilot caches that authorization lookup, which reduced load on the internal service, and we have additional capacity and rate-limit changes in progress. To prevent recurrence we are improving monitoring for this class of failure, adjusting cache and rate-limit settings, and coordinating with client teams on request patterns.

• Started

  Aug 3, 2026 · 9:53 AM

• Resolved

  Aug 3, 2026 · 11:25 AM

• Duration

  1h 31m

• Severity

  Minor

• ◐

  Investigating

  Aug 3 · 9:53 AM GitHub

  We are investigating reports of degraded performance for Copilot

• ◐

  Investigating

  Aug 3 · 9:54 AM GitHub

  We are experiencing degraded availability for chat & agent models in Copilot. Multiple models are impacted and customers may experience requests failing. We are investigating and will provide an update as soon as possible.

• ◐

  Investigating

  Aug 3 · 10:35 AM GitHub

  We are still seeing intermittent errors with Copilot, and are continuing to investigate and consider mitigations.

• ◉

  Monitoring

  Aug 3 · 11:19 AM GitHub

  The degradation affecting Copilot has been mitigated. We are monitoring to ensure stability.

• ✓

  Resolved

  Aug 3 · 11:25 AM GitHub

  On 2026-08-03, between 06:52 and 11:25 UTC, some GitHub Copilot users experienced errors when using chat and agent features. Requests to list the available models failed, and because every chat or agent interaction begins by retrieving the list of models, affected users saw their requests fail. On average about 3% of these model-listing requests failed during the incident (roughly 97% succeeded), but failures were significantly higher during peak-traffic periods, at times approaching 100% for the affected internal lookups. Approximately 4,066 users were affected in a single 60-minute window, concentrated among IDE-based clients. The underlying AI models themselves remained healthy throughout.<br /><br />The incident was caused by an increase in how often clients requested the model list, which pushed an internal user-authorization lookup past a rate limit; the rate-limited responses were surfaced to users as errors. We mitigated the impact by increasing how long Copilot caches that authorization lookup, which reduced load on the internal service, and we have additional capacity and rate-limit changes in progress. To prevent recurrence we are improving monitoring for this class of failure, adjusting cache and rate-limit settings, and coordinating with client teams on request patterns.