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Klaviyo Status · History · Incident #4360

RESOLVED

WhatsApp Disruption

Critical · Started Jun 6, 2026 · 1:18 PM

  • Duration

    5h 47m

  • Severity

    Critical

  • Detection lead

    —

  • User reports

    —

Summary

WhatsApp Disruption

The issue affecting WhatsApp features within Klaviyo has been resolved as of 6:45 PM US/Eastern on June 6, 2026. Our Engineering team has monitored performance and see that WhatsApp services have been restored including message sending, integration setup and template editing. This incident has been resolved.

  • Started

    Jun 6, 2026 · 1:18 PM

  • Resolved

    Jun 6, 2026 · 7:05 PM

  • Duration

    5h 47m

  • Severity

    Critical

Event timeline

How this incident unfolded

  • ◐

    Investigating

    Jun 6 · 1:18 PM Klaviyo

    All WhatsApp functionality is currently unavailable for customers due to an upstream provider outage (including sending, integration setup and template editing). The Engineering team is actively investigating and will share more information as soon as it becomes available.

  • ✓

    Resolved

    Jun 6 · 7:05 PM Klaviyo

    The issue affecting WhatsApp features within Klaviyo has been resolved as of 6:45 PM US/Eastern on June 6, 2026. Our Engineering team has monitored performance and see that WhatsApp services have been restored including message sending, integration setup and template editing. This incident has been resolved.

Pattern

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