OpenAI Status · History · Incident #6390

RESOLVED

Elevated errors in ChatGPT conversations for Free users

Minor · Started Aug 13, 2026 · 3:19 PM

  • Duration

    8h 38m

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

Elevated errors in ChatGPT conversations for Free users

All impacted services have now fully recovered.


  • Started

    Aug 13, 2026 · 3:19 PM

  • Resolved

    Aug 13, 2026 · 11:58 PM

  • Duration

    8h 38m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • Investigating

    Aug 13 · 3:19 PM OpenAI

    We are investigating the issue for the listed services.

  • Identified

    Aug 13 · 3:48 PM OpenAI

    We are still implementing the mitigation.

  • Monitoring

    Aug 13 · 4:54 PM OpenAI

    We have applied the mitigation and are monitoring the recovery.

  • Monitoring

    Aug 13 · 10:07 PM OpenAI

    We’ve applied a mitigation and are monitoring recovery following an issue with a downstream provider.

  • Resolved

    Aug 13 · 11:58 PM OpenAI

    All impacted services have now fully recovered.

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