OpenAI Status · History · Incident #6914

RESOLVED

Elevated errors creating new accounts

Minor · Started Sep 2, 2026 · 6:13 PM

Duration

31m
Severity

Minor
Detection lead

—
User reports

—

Summary

Elevated errors creating new accounts

The issue affecting new account creation has been resolved.

Started

Sep 2, 2026 · 6:13 PM
Resolved

Sep 2, 2026 · 6:45 PM
Duration

31m
Severity

None

Event timeline

How this incident unfolded

◐

Investigating
Sep 2 · 6:13 PM OpenAI

We are investigating an issue preventing some users from creating new accounts. We will share updates as we learn more.
◉

Monitoring
Sep 2 · 6:39 PM OpenAI

We have applied the mitigation and are monitoring recovery.
✓

Resolved
Sep 2 · 6:45 PM OpenAI

The issue affecting new account creation has been resolved.

Pattern

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