Delays in customer support responses

Summary

Delays in customer support responses

All impacted services have now fully recovered.

• Started

  Sep 10, 2026 · 7:53 PM

• Resolved

  Sep 10, 2026 · 9:48 PM

• Duration

  1h 55m

• Severity

  None

• ◐

  Investigating

  Sep 10 · 7:53 PM OpenAI

  We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

• ◐

  Investigating

  Sep 10 · 8:45 PM OpenAI

  We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.

• ◆

  Identified

  Sep 10 · 8:54 PM OpenAI

  We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.

• ◉

  Monitoring

  Sep 10 · 9:20 PM OpenAI

  We have applied the mitigation and are monitoring the recovery.

• ✓

  Resolved

  Sep 10 · 9:48 PM OpenAI

  All impacted services have now fully recovered.