[GRA11][Storage] - File storage incident notification

Summary

[GRA11][Storage] - File storage incident notification

We are pleased to inform you that the incident affecting our File storage offering has been resolved. <b>Start time :</b> 14/08/2026 14:43 UTC <b>End time :</b> 15/08/2026 05:25 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.

• Started

  Aug 14, 2026 · 4:07 PM

• Resolved

  Aug 15, 2026 · 5:44 AM

• Duration

  13h 36m

• Severity

  Major

• ◆

  Identified

  Aug 14 · 4:07 PM OVHcloud

  We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA11 region. Here are some supplementary details : <b>Start time :</b> 14/08/2026 14:43 UTC <b>Impacted Service(s) :</b> Some File storage are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their File storage. <b>Root Cause :</b> A service disruption occurred due to an unexpected infrastructure failure. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

• ✓

  Resolved

  Aug 15 · 5:44 AM OVHcloud

  We are pleased to inform you that the incident affecting our File storage offering has been resolved. <b>Start time :</b> 14/08/2026 14:43 UTC <b>End time :</b> 15/08/2026 05:25 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.