Render Status · History · Incident #5564

RESOLVED

Some users enrolled in 2FA are experiencing login issues

Major · Started Jul 15, 2026 · 9:50 PM

  • Duration

    1h 5m

  • Severity

    Major

  • Detection lead

  • User reports

Summary

Some users enrolled in 2FA are experiencing login issues

This incident has been resolved.


  • Started

    Jul 15, 2026 · 9:50 PM

  • Resolved

    Jul 15, 2026 · 10:56 PM

  • Duration

    1h 5m

  • Severity

    Major

Event timeline

How this incident unfolded

  • Investigating

    Jul 15 · 9:50 PM Render

    Some users enrolled in 2FA report login loops when attempting to access the Render dashboard. We're investigating.

  • Identified

    Jul 15 · 9:55 PM Render

    The issue has been identified and a fix is being implemented.

  • Monitoring

    Jul 15 · 10:06 PM Render

    A fix has been implemented and we are monitoring the results.

  • Resolved

    Jul 15 · 10:56 PM Render

    This incident has been resolved.

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