pgBouncer issues on some older projects

Summary

pgBouncer issues on some older projects

The fix has remained stable across all regions, and the issue has been resolved.

• Started

  Aug 26, 2026 · 7:49 PM

• Resolved

  Aug 27, 2026 · 6:24 PM

• Duration

  22h 34m

• Severity

  Minor

• ◐

  Investigating

  Aug 26 · 7:49 PM Supabase

  Some users on older Projects are experiencing a pgBouncer configuration issue causing connection issues for the Dedicated Pooler and Storage services. This issue should only affect users with Project versions 15.1 and older. We have determined the cause of this issue and we are rolling out a fix.

• ◐

  Investigating

  Aug 26 · 9:36 PM Supabase

  Some users on Project versions 15.1 and older are experiencing a pgBouncer configuration issue causing connection issues for the Dedicated Pooler and Storage services. We are continuing our investigation of this issue.

• ◆

  Identified

  Aug 27 · 1:21 AM Supabase

  This issue is fixed in eu-central-2 and ap-south-1. We are continuing to rollout the fix to all regions.

• ◆

  Identified

  Aug 27 · 10:12 AM Supabase

  We are continuing to rollout the fix to further regions.

• ◆

  Identified

  Aug 27 · 1:04 PM Supabase

  An enhanced automated solution is currently being tested in staging. It is expected to be more effective and efficient than the approach used previously. Once testing has completed successfully, we will use this approach to roll out the fix in production. We will provide further updates as this work progresses.

• ◉

  Monitoring

  Aug 27 · 4:34 PM Supabase

  A fix has been rolled out across all regions, and results are positive. We will continue monitoring to ensure the service remains stable. Moving this incident to monitoring.

• ✓

  Resolved

  Aug 27 · 6:24 PM Supabase

  The fix has remained stable across all regions, and the issue has been resolved.