Service comparison

Mixpanel vs. Hotjar

Mixpanel vs. Hotjar — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 12 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

Mixpanel

mixpanel.com

Ongoing incident
- 90-day uptime
  
  95.52%
- Incidents (90d)
  
  11
  
  0 major · 11 minor
- Median resolution
  
  5h 38m
- Longest outage
  
  27h 33m
View status page →
Hotjar

hotjar.com

Online
- 90-day uptime
  
  100.00%
- Incidents (90d)
  
  1
  
  0 major · 1 minor
- Median resolution
  
  0m
- Longest outage
  
  —
View status page →

Uptime over time

Availability across windows

Window	Mixpanel	Hotjar	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	95.41%	100.00%	-4.59 pp
Last 30 days	97.17%	100.00%	-2.83 pp
Last 90 days	95.52%	100.00%	-4.48 pp

Δ is percentage-point difference (Mixpanel minus Hotjar). Higher is better.

Incidents 90-day

Severity breakdown

Mixpanel

11 total

0 major 11 minor
- Median resolution
  
  5h 38m
- Longest outage
  
  27h 33m
Hotjar

1 total

0 major 1 minor
- Median resolution
  
  0m
- Longest outage
  
  —

Recent activity

Last 5 incidents, side-by-side

Mixpanel
- Jun 29
  
  Query API Degraded Performance
  
  7h 43m
  
  Minor
- Jun 3
  
  Issue with Inviting and Deleting Users
  
  1h 22m
  
  Minor
- Jun 2
  
  Temporary Data Ingestion Delay for US, India and EU projects
  
  5h 50m
  
  Minor
- Jun 1
  
  Temporary Data Ingestion Delay for US, India and EU projects
  
  5h 27m
  
  Minor
- May 19
  
  Board Access Issues
  
  2h 15m
  
  Minor
View all incidents →
Hotjar
- Jun 10
  
  Missing VOC Responses
  
  < 1m
  
  Minor
- Jan 27
  
  Potential login issues to Hotjar
  
  16h 18m
  
  Minor
- Jan 20
  
  Surveys not opening in Hotjar application
  
  59m
  
  Minor
- Nov 14
  
  Heatmaps: Issues Generating New Screenshots
  
  2d 11h 48m
  
  Minor
- Sep 19
  
  Hotjar.com Down
  
  < 1m
  
  Minor
View all incidents →

Bottom line

Hotjar wins

Hotjar edges out on 90-day uptime.

Mixpanel posted 95.52% vs. 100.00% for Hotjar (Δ -4.48 pp). Incidents: 11 vs. 1 (+10).

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