Cloudways Status · History · Incident #5602

RESOLVED

Issue with Rackspace Email Addon

Minor · Started Jul 16, 2026 · 8:57 PM

Duration

16h 36m
Severity

Minor
Detection lead

—
User reports

—

Summary

Issue with Rackspace Email Addon

This incident has been resolved.

Started

Jul 16, 2026 · 8:57 PM
Resolved

Jul 17, 2026 · 1:33 PM
Duration

16h 36m
Severity

Minor

Event timeline

How this incident unfolded

◆

Identified
Jul 16 · 8:57 PM Cloudways

We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users. We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.
✓

Resolved
Jul 17 · 1:33 PM Cloudways

This incident has been resolved.

Pattern

Other recent incidents

Browse full incident history →

Get alerted before the next Cloudways outage.

Pulsetic catches degradations minutes before vendors acknowledge them.

Start monitoring free