Video files appear frozen or low FPS after import

Summary

Video files appear frozen or low FPS after import

This issue is now resolved.

• Started

  Jul 22, 2026 · 1:01 PM

• Resolved

  Jul 22, 2026 · 9:46 PM

• Duration

  8h 44m

• Severity

  Minor

• ◐

  Investigating

  Jul 22 · 1:01 PM Descript

  We have detected a problem and are investigating the underlying issue. As a workaround, many users have found success by using Replace File([https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file](https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file "https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file")) to re-upload the file.

• ◆

  Identified

  Jul 22 · 5:13 PM Descript

  We have identified the underlying issue and are working to restore functionality.

• ◉

  Monitoring

  Jul 22 · 9:07 PM Descript

  Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

• ✓

  Resolved

  Jul 22 · 9:46 PM Descript

  This issue is now resolved.