WHM login failures

Summary

WHM login failures

We have observed continued stability, and the cPanel licence updates have gone smoothly so far. If you need any further assistance, please do not hesitate to reach out to our Support team via chat or email.

• Started

  Jul 8, 2026 · 5:49 PM

• Resolved

  Jul 9, 2026 · 7:59 AM

• Duration

  14h 9m

• Severity

  Major

• ◐

  Investigating

  Jul 8 · 5:49 PM Liquid Web

  It has been brought to our attention that a large subset of our cPanel customers are seeing an error message when attempting to log into WHM. "Invalid License File. Incorrect authority delivering the license." WebPros (cPanel) is aware of the issue and they are currently investigating. We appreciate your patience as they work to resolve the issue.

• ◉

  Monitoring

  Jul 8 · 6:53 PM Liquid Web

  cPanel has been working on improving the performance of their licensing servers and implemented changes. We are seeing access to WHM and cPanel restored without intervention from support. If you are still having issues please reach out to support and we will be happy to assist.

• ◉

  Monitoring

  Jul 8 · 7:04 PM Liquid Web

  WebPros has stated that the issue has been resolved and that servers should begin to renew licenses properly. If you are still experiencing issues logging in, feel free to contact us via chat or email and we can expedite the resolution.

• ✓

  Resolved

  Jul 9 · 7:59 AM Liquid Web

  We have observed continued stability, and the cPanel licence updates have gone smoothly so far. If you need any further assistance, please do not hesitate to reach out to our Support team via chat or email.