Inability to upgrade/reactivate accounts from free/startup tier and start trials

Summary

Inability to upgrade/reactivate accounts from free/startup tier and start trials

The issue affecting certain upgrade/trial start scenarios has been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.

• Started

  Dec 23, 2025 · 5:37 AM

• Resolved

  Dec 23, 2025 · 10:33 AM

• Duration

  4h 56m

• Severity

  Major

• ◐

  Investigating

  Dec 23 · 5:37 AM Miro

  We are currently investigating reports of our Billing system affecting _account upgrades and reactivations, as well as starting trials._ Users may experience slower response times and errors when accessing the _Billing Upgrade pages_. Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.

• ◉

  Monitoring

  Dec 23 · 6:41 AM Miro

  We have implemented a fix and waiting for it to propagate to all relevant endpoints. Our teams are continuing to monitor the systems closely to ensure stability. We will confirm the resolution shortly if no further issues are detected.

• ◉

  Monitoring

  Dec 23 · 8:07 AM Miro

  We have rolled out a fix to the affected systems and are seeing some improvement, but we are continuing to monitor the situation closely. We are aiming to fully restore performance shortly.

• ✓

  Resolved

  Dec 23 · 10:33 AM Miro

  The issue affecting certain upgrade/trial start scenarios has been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.